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Privacy Policy

Last updated: May 7, 2026

SmartLink Basics, LLC (d/b/a FlitIQ) (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use the FlitIQ application and website (“Service”).

1. Information We Collect

Information you provide

  • Account information: email address and password when you create an account.
  • CRM data: carrier notes, pipeline stages, saved carriers, and other content you create within the Service.
  • Payment information: processed by Apple (iOS) or Stripe (web). We do not store credit card numbers.

Information collected automatically

  • Usage data: search queries, features used, and general interaction patterns to improve the Service.
  • Device information: device type, operating system, and app version.
  • Log data: IP address, browser type, and access times.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Process subscriptions and payments.
  • Send transactional emails (account confirmation, password resets).
  • Respond to support requests.
  • Analyze usage patterns to improve features and performance.
  • Comply with legal obligations.

We do not sell your personal information to third parties. We do not use your data for targeted advertising.

3. Data Sharing

We may share information with:

  • Service providers: Supabase (database and authentication), Apple and Stripe (payment processing), and Cloudflare (hosting). These providers process data on our behalf under contractual obligations.
  • Legal requirements: when required by law, court order, or governmental authority.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and row-level security on our database. However, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law. Anonymized usage data may be retained indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Export your data in a portable format.
  • Opt out of non-essential communications.

To exercise these rights, contact us at privacy@flitiq.com.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

8. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

9. International Transfers

Your data may be processed in the United States. By using the Service, you consent to the transfer of your data to the United States, where data protection laws may differ from your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Your continued use of the Service after changes constitutes acceptance.

11. Contact

Questions or concerns about this Privacy Policy? Contact us at privacy@flitiq.com.